Version: Version: 3.38.0
Released On: Sep 9, 2025
Required Backend Version: 1.57.3.20.8.6 or higher
New Features
- Added a new switch in the Server for a customer.
- Admins can now configure Side menu placement for the Desk app from the web portal, improving interface control.
- Enhanced app functionality with Command URI support for MyAccount and Custom Links.
- Added support for separate SIP credentials for Android, Windows, iOS, and MAC applications.
- Provide support of in-app notifications.
Improvements
- Add support for searching Cloud contacts by company name.
- Display Company Name if the First and Last Name fields are empty in the Contact Module.
- Improved Desk to fetch cloud contact profile pictures, store them locally, and display them consistently like other contacts.
- Provide the 'Search Messages' option on the message list screen.
- Improved display of NetSapiens account details by showing User Name and Device ID (SIP Username).
- CS ID - 126: Fetch missed call count from the server.
- Numerous improvements done in the Messages and Voicemail modules based on client feedback.
- Improved Answering Rules and Contacts module.
- Add support for line break upon Shift + Enter, Alt + Enter, and Ctrl + Enter keyboard shortcuts for messages and chats.
- Re-arrangement of Menu options.
- Enhanced “Call With Options” in the dialpad screen.
- Improved Contact Search and provided support of searching using all fields.
- UX/UI improvements
Bug Fixes
- CS ID - 663: Desktop app keeps crashing and restarting when certain extensions are active
- Fixed the issue where the application logs were getting missed and remained incomplete.
- Resolved app freezing issue on 'Loading' screen after tapping New Message in chat details.
- Fixed the issue where recording a greeting with only a name, but no audio, showed an error message.
- Fixed issue with inaccurate error messages during Cloud Contact sync.
- Resolved bug where call presence was not visible to the monitoring user
- CS ID - 626: Fixed issue causing slower re-sync of Enterprise Contacts on Desk App.
- Fixed the issue of user status appearing as unregistered.
- Addressed the issue where the SMS Caller ID group info screen allowed adding or removing participants instead of just viewing participants.
- Corrected the Call Detail screen delete popup to show both Cancel and Confirm options.
- Rectified SSO flow redirecting to Production URL.
- Amended the Recents module to show a proper icon for unsaved numbers.
- Corrected the issue where the “Sending SMS using [number]” field briefly appeared in chat, then left a white space.
- Corrected UI issue after deleting private contact from Recents, where Fav and Recents tabs expanded to full screen.
- Corrected file name display in Desk App listing screen to show ‘Image’ or ‘Video’ in Chat & SMS module.
- Rectified counter behavior so it restarts properly when enterprise contacts are resynced.
- CS ID - 628: Amended startup behavior so favourites load correctly in the Desk App.
- CS ID - 630: Corrected call history to display “Voicemail” instead of VM number (008).
- Fixed an issue where the app would get stuck on ‘Syncing contacts, please wait…’ until the screen was refreshed or changed.
- Resolved issue where cloud contact images were not shown; they are now stored locally and displayed consistently.
- Fixed issue where badge counts now reset correctly after the user views history, even on re-login.
- Resolved lag issue when sending messages, ensuring instant delivery on Send.
- CS ID - 142: Fixed unnecessary configuration downloads on app restart when no server changes exist.
- Resolved issue where the caller stayed on Ringing when the callee answered after unlocking their Windows screen.
- Added scroll option for the Caller ID selection dropdown.
- Fixed issue where Test Sound plays through the headset instead of the speaker after navigating away and returning to the Device screen.
- Corrected the issue where cloud contact profile images weren’t displayed if already set in the synced Gmail account.
- Resolved issue where users created under a reseller couldn’t log in after switching to CWOS mode and were incorrectly pointed to the admin.
- Resolved white screen freeze when switching login methods or returning from the Forgot Password screen.
- CS ID - 625: Amended behaviour where the download popup was not provided after clicking on the Update application option.
- Improved call logging to prevent false missed call entries when placing audio or video calls.
- Corrected contact loading so that a reseller login no longer shows contacts from other customers.
- CS ID - 209: Resolved call handling problems in Desk App under TSE/RDS mode.
- CS ID - 232: Improved screen handling so My Account or Custom Link screens are brought to the front if already open.
- Resolve Duplicate Date and Time entries displayed in Usage History on the Desktop App.
- CS ID - 410: Corrected Cloud Contact update issue where it was not getting reflected without a manual screen refresh.
- Desktop Group Info now shows a default image only if the group has no profile picture.
- Resolved the unintended MP3 file download prompt on the desktop when SMS messages are received.
- CS ID - 423: Fixed issue where attended transfer failed if the called party was put on hold: During an attended transfer, if you switch back to call 1 and press Transfer while call 2 is on hold, call 2 gets stuck on hold for the other party and is lost on your side. You remain only with call 1 and must retry the transfer.
- Resolved the problem preventing recorded greetings from being saved due to validation errors.
- Users can now auto-register successfully and place calls without issues after re-login or config updates.
- Provide options to add as a new or existing contact for a call history entry of an unknown number.
- Resolved the issue where the Auto-update option was not visible in certain builds.
- Fix the BLF not working issue where it was showing un-subscription (cross icon) even if BLF is enabled for the contact.
- Fixed the issue where clicking the SSO button incorrectly opened the local system folder.
- Fixed the issue where the incorrect user agent is displayed on the keypad screen when tapping the 3-dot menu.
- Allowed creating group SMS from the “Send a Message” screen.
- Fix UX/UI issues.
Version: Version: 3.37.3
Released On: 21st August, 2025
Required Backend Version: 1.57.2.20.8.3 or higher
New Features
- Added headset support for Yealink devices.
- Added support for Private and Team Contacts on the Desk app.
- Added a new mode called "CWOS mode " (Connect With Other Server mode) & Options to load Version, Reseller, and domain details dynamically.
Improvements
- Enhance contact search preferences for incoming/outgoing call screens, SMS/missed call notifications, call history, and messages.
- Display profile pictures on dialpad suggestions, call history, incoming/outgoing call screens, and show presence on dialpad suggestions.
- Fixed OTP screen message issues and added a global configuration setting for OTP receive options to control delivery via Mobile only, Email only, or Both (default).
- Provided a custom CRM web view based on the Call ID.
- Enhanced in-app notifications on the Desk app.
- Added an editable text field for the Scheduled Meeting Password.
- UI/UX refinements
Bug Fixes
- Resolved issue where the default audio output was reset to “Default-MAC mini speaker” after quitting and reopening the app on macOS.
- Fixed the issue where the Yealink headset was unable to answer calls even when displayed as connected.
- Corrected the issue where status was not updated properly after exit and reopening, thus not aligning with the registration Status.
- Implemented proper exception handling in the Contact module to fix an issue where Google Cloud contacts failed to work if a contact had no display name.
- Fixed the issue where the continuous loading strip was displayed until Enterprise contacts were fully synced.
- Resolved issue where email was not received when sending logs via the “Send logs to report” option from the mobile/desktop app.
- Fixed the issue where the chat roster list was not visible in the app.
- Fixed issue where outgoing and incoming calls displayed names from Cloud Contact instead of Private Contact.
- Resolved issue where profile picture was not visible on call details screen in the Recents module.
- Fixed issue where the app relaunched automatically after teams and private contacts were successfully synced.
- Corrected validation message issue when the First/Last name exceeded 50 characters.
- Fixed issue where Business and Mobile numbers were not displayed, and it shows only First/Last name in the private contact listing.
- OTRS ID- 2024102875000101: Fixed the issue where the user’s microphone randomly stopped working
- Resolved the issue where the headset feature was not working with Jabra Engage 75.
- CS ID-21: Resolved mute/unmute issue with Jabra Evolve 65 headset.
- CS ID-198: Fixed issue where picking up calls via headset button did not work, and for outgoing calls, the microphone was muted.
- CS ID-194: Resolved issue where switching Wi-Fi networks prevented calls from being made.
- Fixed the incorrect file size displayed in chat conversation on the sender side.
- Fixed issue where first-time chat messages were not displayed in the conversation screen.
- Implemented Windows Deskapp quit shortcut to CTRL+K.
- Resolved the missing “No Favorite Contact Found” message in the Favorites list.
- Fixed the issue where the display picture and extension were not shown for favorite contacts.
- Resolved issues where clicking the camera icon did not trigger any profile update options.
- Fixed the issue where initiating calls from the Favorites list refreshed the page instead of starting the audio/video call.
- Resolved issue where outgoing calls auto-ended with 480 error, and the callee did not receive calls.
- Resolved the issue where starting a chat by searching with the extension was not possible.
- Fixed missing validation on Business and Landline phone number fields in Private Contacts.
- Resolved the issue where blind transfer caused calls to end for all users.
- Fixed the issue where enabling BLF displayed “Subscription failed” with a grey cross icon.
- Fixed the flickering issue where the audio call button briefly appeared when creating extension/Caller ID groups
- Resolved inconsistent display in Chat and SMS, where the listing showed the extension, but the conversation showed the username.
- Fixed the voicemail badge count not updating when a new voicemail was received
- Resolved issue where the voicemail module displayed UTC time instead of the system’s local timezone
- Resolved a random issue where the time format appeared blank after a fresh install and login
- Corrected the validation message when saving a greeting without recording
- Resolved issue where forwarded voicemails were not received on desk/mobile apps
- Fixed missing call entries in the Recents module on both the caller and callee sides after call hang-up.
- Resolved issue where “Infinity:NaN” briefly appeared when playing recorded greetings.
- Fixed search functionality not working with characters in the Recents module.
- Corrected the issue where the Caller ID was displayed in 1:1 extension-to-extension chat conversations.
- Resolved white screen issue when opening Answering Rules in Deskapp.
- Fixed corrupted or unreadable language names in Language settings.
- Resolved headset issues with EPOS SDW 5 BS devices.
- Fixed multiple headset issues with Poly headsets.
- Resolved SSO login flow issues and incorrect redirection.
- Fixed Mobile and Email radio button labels not translating when switching to non-English languages.
- Fix the Browse button getting cut off at the bottom when the user browses a valid or invalid QR code.
- Resolve Placeholder text getting cut when setting the app language to Russian in the Login With OTP Page.
- Fixed missing Unconditional, Busy, and No Answer options under the Call Forwarding section in the Desktop app.
- Fixed the missing message icon on the Enterprise contact listing screen.
- Fixed chat screen loading issue where messages did not appear and status remained stuck on ‘Loading…’ after redirecting from Teams contact.
- OTRS ID: 2024091075000119- Resolved MMS duplication issues.
- Corrected missing month name visibility in Zoom Meeting date picker dropdown in dark mode.
- Fixed application freeze issues that prevented performing any action for some time.
- Resolved improper functionality of Google synchronisation, decreasing the number of contacts after performing sync during or after a call.
- Fixed MOH issue where the remote participant could not hear hold music when either side tapped Hold.
- Fixed the logs download error message shown incorrectly even when the download was successful.
- Fixed UI overlapping issues in Dialpad Screen.
- Fixed UI breaking on hover in private contact list when special characters are used in Firstname/Lastname.
- Fixed the issue where the time format appeared blank on the first login after a fresh installation.
- Fixed the call details button to show call-related details.
- Fixed incorrect screen redirection when clicking the message icon from the Favorites tab.
- Fixed missing progress bar and duration display when sending/receiving video files in the Chat & SMS module.
- Fixed app freeze issue when deleting contact info from Recent > Contact Info screen.
- Fixed issue where the Group Chat header did not update after adding/removing members until refresh.
- Fixed unnecessary validation messages in SMS Caller’s Group on desk/mobile and blank message display on mobile.
- Fixed display name mismatch in Zoom instant and scheduled meetings.
- Fixed incorrect phone number display in Favourites.
- Fix UX/UI issues
Mobile Version: Version: 5.14.0
Released On: Sep 7, 2025
Required Backend Version: 1.57.3.20.8.6 or higher
New Features
- Increase BLF limit to 50.
- Synchronise BLF with XMPP Presence to avoid confusion for the user.
- Add support for SIP presence for enterprise and private contacts.
- Added support for separate SIP credentials for Android, Windows, iOS, and MAC applications.
- Added a new switch in the Server for a customer.
- Admins can now configure Bottom menu placement for the Mobile app from the web portal, improving interface control.
Improvements
- CS ID - 126: Fetch missed call count from the server.
- Numerous improvements done in the Messages and Voicemail modules based on client feedback.
- Improved Answering Rules and Contacts module.
- Improved Caller ID and SMS Number dropdowns to be scrollable when the list is long.
- Enhanced “Call With Options” in the dialpad screen.
- Improve BLF and Presence by making them mutually exclusive and other improvements.
- Re-arrangement of Menu options.
Bug Fixes
- Fixed the issue where updating a private contact removed its favorite status.
- Resolved bug where call presence was not visible to the monitoring user.
- Correct Private contact translation in French.
- Resolve multiple issues while loading Contacts and Chats.
- Call History details are now showing in the user-selected language instead of English.
- Fixed issue where team contacts didn’t load when LDAP was enabled in the sandbox environment.
- CS ID - 638: Fixed latency issues experienced when opening the app version 5.13.5.
- Fixed the issue where the call-kit button displayed an incorrect logo.
- Resolved issue where a continuous beep played on the Android callee side after ending a call while receiving a third VoIP call.
- Correct the incorrect app version display in the Side menu.
- CS ID - 461: Fixed issue where sent SMS/MMS from the caller side was not visible when opening Messages from the Contact Detail screen.
- Addressed the problem where a deleted contact still appeared in the favorite contacts list after removal from the Enterprise phonebook on the web portal.
- Corrected behavior so that Enterprise contacts are not hidden when SMS module access to contacts is denied.
- Corrected display issue where ‘Sandbox’ appeared instead of ‘CWOS Mode’ after logging in with CWOS credentials.
- Remedied the problem preventing the ringtone from silencing via the volume button during incoming calls in kill/lock mode.
- Resolved issue where a continuous beep played after declining or missing a second incoming call during a VoIP call.
- Updated incoming call handling to display Accept and Decline buttons in the notification tray at all times, including when the device is locked.
- Fixed issue where missed push notifications were not received, and the recent section incorrectly showed incoming call entries when the callee did not answer.
- Fixed issue where the app language reverted from the selected language to English (U.S.) after being killed and reopened.
- Fixed the issue where the DND button was not visible on the keypad screen on certain devices.
- Resolved issue where Accept and Decline buttons remained visible instead of the active call interface after ending or accepting a call during a VoIP interruption.
- CS ID - 325: Remedied the problem causing the call list to not display any entries.
- CS ID - 359: Fixed crash in SmartApp when selecting a contact from the Enterprise phonebook on the SMS page.
- Corrected behavior to ensure audio and call controls function properly for both parties once the video call is established.
- Fixed a crash occurring when tapping View Recordings from a call entry in the Recent module.
- Corrected behavior so that private contacts remain in the Favorite tab after being edited.
- Resolve issue where push notifications were not received in SMS and Chat modules, requiring manual refresh.
- Addressed the issue where the SMS Caller ID group info screen allowed adding or removing participants instead of just viewing participants.
- Fixed issue where a user could add themselves to a new chat group and receive push notifications when creating the group using extensions.
- CS ID - 373: Resolved issue where the View Contact Info button did not respond when accessed from an SMS thread.
- Corrected behaviour when the environment change popup was not opening on doing the required action.
- Resolved app crash when users select video files from attachments in Chat and SMS.
- Fixed issue where ‘call answered elsewhere’ push notifications were not sent to other devices when a call was answered on one device.
- Fix the BLF not working issue where it was showing un-subscription (cross icon) even if BLF is enabled for the contact.
- Resolved app crash occurring when tapping the Speaker button during ringing or after answering a call.
- Fixed the issue where the incorrect user agent is displayed on the keypad screen when tapping the 3-dot menu.
- Corrected behavior so that selecting a search result in messages or chats no longer crashes the app.
- Updated messaging functionality to enable Group SMS creation from the ‘Send a Message’ interface.
- Remedied device-specific problem preventing interaction with the To field on the Forward Message screen in 1-to-1 chat.
- Fix UX/UI issues
Patrick Gentemann videoplay
Ubefone , France
Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone's dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.
Rafael Manarin
Vox City, Brazil
Tragofone's team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you're ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!
Arjan Westmass
WeCloudit, Netherlands
WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an "app" on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.
John Farhat
Loquantur, INC., United States
For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.
Patrick Williams
Wocom, Jamaica
Tragofone transformed our business. Tragofone simplified everything with one-step onboarding, clear calling, and secure chat. It's a reliable, user-friendly solution that improves both our operations and our clients' communication. Since incorporating Tragofone into our systems, we have witnessed a remarkable transformation. The integration process is now streamlined into a one-step procedure, simplifying the onboarding of our clients.
Peter Enumah
Cedarview , Nigeria
Tragofone consistently delivers exceptional customer experiences through innovative, tailored solutions that surpass expectations. Their VoIP offerings expertly address the Nigerian market's needs, showcasing outstanding voice quality, reliability, and intuitive interfaces. Tragofone's dedication to excellence, innovation, and customer satisfaction makes them an exemplary partner for telecommunications companies seeking premium VoIP solutions.
Yaser Ali Akram
Easy Solutions , Netherlands
I am pleased to share my experience with Werk Tel App in the Dutch market.Since its launch, the app has significantly streamlined our operations, providing a seamless and efficient solution for our customers.The user-friendly interface, robust performance, and reliable functionality have contributed to an improved customer experience.Additionally, the support from the Tragofone Team has been exceptional, ensuring smooth integration and ongoing enhancements.We appreciate the expertise and dedication of your team, and we look forward to continuing our collaboration as we expand our reach in the Netherlands.
Goh Yan Chang (吳炎昶)
iTechstro Pte Ltd, Singapore
We were looking for a reliable and flexible SIP softphone that could be white-labeled for our customers, and Tragofone has proven to be a strong choice. While we initially encountered some compatibility issues with a few of our PBX systems, their engineering team was responsive and worked closely with us to resolve them. The result is a softphone that now works smoothly across multiple PBX brands and models. Combined with its clean interface and customizable branding, Tragofone has become a valuable part of our offering.
Centralix
Italy
Our experience with the Tragofone team was truly positive. They understood our needs and offered the right solutions. Onboarding and execution were smooth and on time. Their softphone works seamlessly in-office and on the go. Post-sales support was prompt and effective. We highly recommend Tragofone to peers and partners.